💸 Refund & Return Policy – AJWoodMart.shop
Last updated: October 2025
At AJWoodMart.shop, we want you to love your purchase.
Our handcrafted wooden and acrylic wall clocks are made with care, and your satisfaction is our top priority.
If for any reason you are not completely satisfied with your order, we’re here to help. ❤️
🔁 1. Return Eligibility
You can request a return or replacement within 3 days of delivery if:
- You received a damaged or defective product
- You received the wrong item or design
- The product is significantly different from what was shown on the website
⚠️ To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as you received it.
- You must provide an unboxing video or photo proof for any damage or mismatch claims.
📦 2. How to Request a Return
To initiate a return:
- Contact us within 3 days of receiving your product at
📧mdasaduzzamanorg@gmail.com or 📞 01848-392378 - Include your Order ID, a photo/video of the product, and a short description of the issue.
- Our team will review your request and confirm the return process.
After approval, you can send the product to our return address provided via email or message.
💰 3. Refund Process
Once your returned product is received and inspected:
- We will notify you via email or SMS.
- If your refund is approved, it will be processed within 5–7 business days.
- Refunds will be sent via Bkash / Nagad / Bank Transfer (depending on your original payment method).
⚠️ Shipping charges are non-refundable unless the return is due to our mistake (e.g., wrong or damaged product).
🚚 4. Replacement Policy
If you prefer a replacement instead of a refund:
- We’ll send a new product (same model or similar value) once the returned item is verified.
- Replacement shipping is free in case of damaged or wrong items.
🚫 5. Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or special design clocks (made on request)
- Items damaged due to customer mishandling after delivery
- Products returned without original packaging or proof
🕰️ 6. Late or Missing Refunds
If you haven’t received your refund after 7 days:
- First, check your Bkash/Nagad/Bank account again.
- Then contact your payment provider — sometimes delays occur.
- If you’ve done all this and still haven’t received it, Call us at 01848-392378
📦 7. Return Shipping Address
AJ Wood Mart – Returns Department
Dhaka, Bangladesh
(Exact address will be provided upon approval of your return request.)
🤝 8. Our Commitment
At AJ Wood Mart, your satisfaction means everything to us.
We handle every return request personally and ensure a quick, fair resolution — because your trust is what keeps us ticking. ⏳❤️
💬 Need Help?
If you have questions about our Refund & Return Policy, contact us anytime:
📞 01848-392378